When you go into the sauna (located in the restroom for the gym and spa) you can see where the wood has not been maintained and when you go into the steam room you can see where the steam room is also not maintained and also, it smells like raw fishballs.
The most disappointing thing is their staff at the Spa are apathetic, not friendly, no initiative and simply does not show they possess any inkling of what customer service is. We were simply appalled that customer service was as such. We have had stayed in many hotels in Singapore from prestigious hotels to boutique hotels and even boutique hotels have staffs with better attitude than Fullerton.
The only service we received which is befitting of a five star heritage hotel such as the Fullerton, is the staff at the pool whom we really commend for his outstanding service (stand alone. not outstanding because of relative comparison with every other staff). The "infinity" pool is disappointing too, especially when we had went to Marina Bay Sands before (that's a post for another day) and seen the real deal. Pool lounge chairs are limited, even if you are prepared to be basked in the sun.
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| view from the infinity pool |
At the end of the day, a stay at the Fullerton boils down to simply being able to say "I've stayed at the Fullerton before" and take nice pictures of the structure. Nothing else stands out or makes the stay special in a good way. It is specially appalling. If their aim is to encourage disappointed guests, they've hit the bulls eye.
Contributed by: A & Cel.
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